CORONAVIRUS UPDATE: At Modular Synth Lab we continue to work as usual. However, please be aware that courier companies operate now with delay and they don't offer much support on any requests. If delivery of your order will be delayed or missing tracking information we can't help it because courier companies also can't help it. Italy: Deliveries suspended the following areas: Medicina, Ariano Irpino, Sala Consilina, Caggiano, Polla, Atena Lucana, Riccia, Modena and Genova. Spain: Parcel delivery temporarily suspended in locations in Catalonia, Spain: Igualada, Santa Margarida de Montbui, Odena, Sant Marti de Tous, and Vilanova del Cami. Austria: Deliveries have been impacted in various postcodes. France: Deliveries have been impacted in various postcodes.Re-stock of our new Filtered Busboards is also delayed. With the latest information, we expect them to be back on stock on 25th march. Orders that contain bus boards will be shipped out as soon as we have them on the stock. All other products and orders are being packed and shipped out as usual.

Return & Refund Policy

Thanks for shopping at Modular Synth Lab.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Non Customized Items

You have 30 calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Individually packed branded products must be returned in their original packaging. Your item needs to have the receipt or proof of purchase. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Customized Items

Because of the nature of these items, unless they arrive defective, we can’t accept returns for:

  • custom or personalised orders
  • digital downloads

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your or original method of payment.

You will receive the credit within a certain amount of days, depending on original used payment method.

 

Shipping

Buyers are responsible for return postage costs. Shipping costs are non­refundable. When you receive a refund, the cost of original order shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.